Privacy Policy

• When you start using the services of World Starway (Hong Kong) Travel Limited, it means that you have read, understood and agreed to accept the terms of use. If you do not agree to accept these terms of use, you cannot use the services of World Starway (Hong Kong) Travel Limited.
•    Please note:
• When the terms of this policy involve "expression of intention with legal effect", you agree to use "electronic document" as the method of expression.
• When you provide the information of a third party (such as passengers, contacts or recipients), you need to ensure that the third party agrees or entrusts you to provide personal information to us, and you must ensure that the third party understands this The content of the policy, and agree to our collection, processing, and use of personal data in accordance with this policy.
• Please read this policy carefully. If you do not accept the terms of this policy, please do not register as a member of World Starway (Hong Kong) Travel Limited or submit any personal information to us. If you are underage according to the laws of your country, please be sure to have your legal representative read this policy, and register as a member of World Starway (Hong Kong) Travel Limited or submit personal data to us with the consent of your legal representative. If you have any questions, comments or intend to exercise your rights about this policy, please feel free to contact us through the customer service mailbox.


 
• 1. Scope of Privacy Protection Policy
• 1.1 This policy applies to members of World Starway (Hong Kong) Travel Limited, potential consumers (such as customers who inquire about product information, participants in marketing activities, etc.) or partners (such as participants in major alliance programs, bloggers, photographers, etc. Teacher, Youtuber, station correspondent, etc.), and our personal information through the World Starway (Hong Kong) Travel Limited website (World Starway (Hong Kong) Travel Limited.com) and the World Starway (Hong Kong) Travel Limited mobile device application Personal data collected by a program (app) (personal data means data relating to any identified or identifiable natural person).
• 1.2 Please note that if you link to other domains or apps that do not belong to the World Starway (Hong Kong) Travel Limited website or app, we will not be able to continue to maintain the security of your personal information. It is recommended that you link to other domains or apps Before downloading, read the privacy protection policy of the domain or app first.
 
• 2. Our legal basis for collecting, processing and using personal data
• World Starway (Hong Kong) Travel Limited collects, processes and utilizes personal data to the extent necessary based on the following legal bases:
• 2.1 There is a contract or similar contractual relationship with the parties, and appropriate security measures have been taken.
• 2.2 With the consent of the parties.
• 2.3 Law expressly stipulates.
• 2.4 Personal data disclosed by the parties themselves or otherwise legally disclosed.
• 2.5 Based on legitimate interests
 
• 3. How we collect personal data / what personal data we collect
• 3.1 Provided by you on your own initiative
We will obtain the personal information you enter on the World Starway (Hong Kong) Travel Limited website or app, or provide via telephone, letter, email, communication software or other means, including:
• (a) Member information
Identification, characteristics, account passwords and other personal data of yourself and frequent travelers. You can choose whether to update your membership information. If you choose not to update your basic information and frequent passenger information, we will not be able to automatically substitute your orderer and passenger information into the system when you order products. However, we recommend that you update your password regularly to maintain the security of your account.
• (b) order information
• • Orderer/Recipient/Passenger/Contact Information
When you purchase products, depending on the needs of individual products, you will be required to provide personal information such as identification and characteristics of different personnel (for example, when purchasing foreign itinerary products, you may need to provide the pinyin of the passport’s Chinese and English names and passport number; When purchasing pre-mailed physical ticket products, the name and address of the recipient will be required). You can also choose whether to update these information to member information.
• •Payment financial information
Credit card information (card number, expiration date, and security code) and other payment method information.
• • Supporting materials for refund
Depending on your reason for canceling an order/applying for a refund, it may include medical and health records.
• (c) Partner profile (eg major league program participants, bloggers, photographers, Youtuber, station correspondents)
When you intend to become our partner, we need to obtain your personal information, including:
• • Basic information and contact information such as identification, characteristics, and working conditions
• •Supporting information for review eligibility
• • Provide financial account information for payments
• (d) Information of the inquirer of travel customization planning
When you ask us to help plan your travel itinerary, we will need to obtain your identification and other basic information and contact information.
• (e) Event Participant Information
When you participate in various activities held by us (such as filling out questionnaires, competitions, psychological tests, lottery and other surveys or marketing activities), we need to obtain your identification, characteristic and other personal information according to the content of the activity.
• (f) customer service enquirer information
When you make inquiries, comments or complaints to us through various contact methods, we will need to obtain your identification, characteristics and other basic information and contact information. When we communicate on the phone, the entire conversation may be recorded.
• 3.2 Obtained by third-party service providers
• (a) When you register as a member with an account of a third-party service provider (Facebook, LINE, Google), we will obtain your information (such as name, picture, email address, etc. any information you choose to provide) and UID.
• (b) We will also obtain relevant information about your interaction with World Starway (Hong Kong) Travel Limited on its website or app from third-party service providers (for example, your Facebook fan page of World Starway (Hong Kong) Travel Limited page likes or comments).
• 3.3 Automatically collected through online behavior
When you use the World Starway (Hong Kong) Travel Limited website or app, we will use cookies or similar technologies to obtain your personal information and record your online behavior, such as:
• (a) IP address.
• (b) Your stay time, browsing or click records on the World Starway (Hong Kong) Travel Limited website or app page.
• (c) Flow data.
• (d) The pages you browsed before linking to the World Starway (Hong Kong) Travel Limited website.
• (e) IP address.
• See Cookie Policy for more information.
• 3.4 Provided by cooperative operators
If you participate in a marketing activity jointly organized by us and a third-party cooperator, we may obtain the personal information you provide (such as winner information) from the cooperator within the necessary scope.
• 3.5 Obtained through other World Starway (Hong Kong) Travel Limited operating entities
We may also obtain your personal data from other World Starway (Hong Kong) Travel Limited operating entities in your location, and add the data to our database to the extent necessary.
 
• 4. Why do we collect personal data / how to use personal data
• 4.1 Membership management
When you register as a member, we will create a member profile for you so that we can manage all member information. In Account Settings, you can:
• (a) Updating the basic information and frequent passenger information can facilitate you to automatically substitute the necessary information required for the product when ordering the product.
• (b) Update your password to maintain the security of your account.
• 4.2 Management of your order (fulfillment/dissolution)
• (a) After you purchase the product, we will collect the personal information of the orderer/receiver/passenger/contact person according to the product demand for the purpose of fulfilling the contract, for example:
• • Book your itinerary for you.
• • Send you the goods you purchased (such as tickets, SIM cards, WIFI machines, etc.).
• • Process your payments.
• • Provide information related to the goods you ordered (such as confirmation letters or pre-departure notices), or contact you or your contact person regarding the goods you ordered.
• (b) If you want to cancel the order/apply for a refund, we may also need other personal information for refund and qualification review.
• 4.3 Partner Management
In order to establish/perform the contractual relationship between us and our partners (such as major league program participants, bloggers, photographers, Youtubers, station correspondents):
• (a) We will review the supporting information provided by you, and after the contract is established, we will contact you for the necessary business and pay remuneration, and we will also recommend suitable product information to you.
• (b) We may also use your personal information to book products for you (such as itineraries, tickets, etc.), and/or provide your personal information to suppliers or merchants according to product needs.
• 4.4 Planning and management of customized tourism
When you ask us to plan your travel itinerary, we will use the information you provide to design a suitable product combination for you and contact you for communication. We will also recommend our product information to you from time to time.
• 4.5 Event Management
• (a) When you participate in our various activities (such as questionnaires, competitions, psychological tests, lottery, etc.), we may contact you to communicate the content of the activity, or disclose information within the necessary scope (such as the account number of the winner ).
• (b) When you win a prize, we will send the prize to your e-mail address or delivery address if necessary.
• (c) If the amount of prizes you get reaches the legal threshold, we also need to obtain the necessary personal information from you to declare according to the law.
• (d) We will also recommend our product information to you from time to time.
• 4.6 Customer Service
When you make an inquiry, feedback, or complaint to World Starway (Hong Kong) Travel Limited, we will use your contact information to explain the processing progress to you, or provide your information to suppliers and merchants within the necessary range according to specific needs Or the industry entrusted by us (such as cash flow, logistics industry) to assist in case handling. If any dispute occurs or may occur, we will also use communication records between the two parties (such as emails or telephone recordings) as evidence.
• 4.7 Merchandising
If you are a member or partner of World Starway (Hong Kong) Travel Limited, or you have ordered products from us, participated in our activities, or asked us about product information (potential customers), we will use your contact information to send you Recommend the latest travel itinerary, product discount information, other e-newsletters or product information that you may be interested in, or deliver advertisements to you on third-party platforms (such as Facebook).
• 4.8 Survey, statistics and analysis
• (a) From time to time, we will investigate your opinions on the products.
• (b) We will analyze the usage behavior of World Starway (Hong Kong) Travel Limited website and app users to optimize our performance and services, and improve our product planning.
• (c) We will analyze the data left by your online behavior (such as searching for products, browsing or clicking behavior, etc.) or participating in various activities (such as filling out questionnaires, participating in competitions, quizzes or lucky draws, etc.), to evaluate products that may be of interest to you.
• (d) World Starway (Hong Kong) Travel Limited will collect statistics and analyze the collected data, as the evaluation of purchase intention, customer favorite product items, marketing strategy research, service quality improvement, prediction of future trend of hot products, or It is recommended for suitable products.
• 4.9 Exercise of rights / fulfillment of legal obligations
• (a) In the event of consumer disputes, debt default, torts, criminal acts, etc., we will use personal data within the necessary scope for filing legal claims or defenses, such as providing the data to competent authorities or judicial agencies .
• (b) If required by law, World Starway (Hong Kong) Travel Limited will also provide your personal data to the competent authority or judicial authority in order to fulfill its legal obligations.
• 4.10 We may also use personal data for other purposes under the following circumstances:
• (a) Obtain the consent of the person concerned.
• (b) expressly required by law.
• (c) It is necessary to promote public interests, such as providing personal data to judicial authorities when we assess that your behavior may be illegal.
• (d) To avoid danger to the life, body, liberty or property of the party concerned.
• (e) To prevent major harm to the rights and interests of others.
• (f) in favor of the interests of the parties.
 
• 5. Who gets the personal data/why gets the personal data
• Necessary personal data may be obtained by third parties within the following scope:
• 5.1 We use the cloud space of the cloud service provider to store personal data.
• 5.2 We use communication software or system as a medium to contact you, and your personal data will be processed, utilized or stored in the communication software or system.
• 5.3 In order to complete the transaction, the cash flow operator (payment processing) or logistics operator (commodity delivery or receipt) we cooperate with will obtain your necessary personal information for the purpose of completing the transaction.
• 5.4 Provide the necessary personal information required for the order to the supplier or merchant according to your specific needs for purchasing goods. Please note that the supplier or merchant who obtained the information may contact you or the contact person if necessary to collect other personal information required for the product from you, or communicate product information with you; the supplier or merchant may also send you Provide your order information to others to complete your purchase